Taking time to build trust; with transparency!
Making customer communications seamless and effortless
After-sales solutions are implemented to facilitate fruitful ties between client and customer even after the sale has been initiated and is successful. It is necessary to keep in mind that this strategically important area involves direct and distinct interaction with the customer. This service plays a pivotal role in the functioning of the enterprise, and in uplifting the efficiency of the company in general. It is also key to promote revenue-enhancing initiatives giving substantial impact on customer satisfaction and consequently on the repurchase rate of your products/services? With organizations moving from “customer service” to better user experience, we believe that it is all the more important to advocate for after-sales support. This can directly promote customer loyalty, which, in turn, boosts profitable revenue generation.
Our vast after-sales services range
Warranty Management Solution
Service Revenue Management Solution
Service Parts Management Solution
Inventory Optimization in Maintenance Repair
Operations Solution
Implementing centralized and customizable after-sales solutions
Achieving business outcomes with better projects
Generate and Maintain
Generate and maintain a customer base of retaining customers with perfect service
Deliver Exceptional Experience
Deliver exceptional experience throughout all stages of the customer life cycle process
Seamlessly Track
Seamlessly track as well as repair orders along with the requisite for any device repair or replacement
Access Customer
Access customer & product data for any pending or existing warranties
Notify Customers
Notify customers on a timely basis about any pending repair proceedings and service offerings
Fully Integrate with the Commerce
Fully integrate and facilitate with the commerce platform for a holistic experience
Auto-enabling service functions with the processing of the delivery order.
Scheduling warranty visits that are seamlessly created with automatic generation and based on the duration set in the product master
Create a quotation that can be created by simply tagging the finished products and all the available components that will need to be fetched from the bill of materials
Automatically go to rework State if an FIR (First Information Report) has been created and then commissioning the respective fields to move to the draft stage
Keep track of customers even after the sale is closed
Return and Exchange Handling
Our software for after sales services allows you to handle returns and exchanges in a simplified and straightforward way without much hassle, thus offering the customers of the best possible service experience. It also comes with sophisticated validation mechanisms that can fully guarantee maximum security against any sort of user errors and fraudulent activities.
Repair and Claim Handling
Use our customizable after-sales service solution to implement centralized, transparent and efficient handling of all the repair processes. Customers can now proactively monitor any possible repair that comes in the way and are instantly notified via email or text message. Therefore, as soon as the status of their repair order is changed, it can be fully integrated with our existing commerce platform and can be freely accessible from a web-based GUI.
Why choose PPTS for Project Management Services
Quality
Highly efficient business processes with promised productivity gains
Cost-Efficiency
Promoting Flexibility and optimized solutions that enables cost efficiency upto 60%
Data Security
Highly experienced in creating a secured system with potential cash flow
Professional & Advanced Services
Delivering better results with perfect blend of business domain knowledge and advanced technology frameworks
Trusted Service
Focusing on core competencies and better management of legal regulations
