Taking time to build trust; with transparency!

Making customer communications seamless and effortless

After-sales solutions are implemented to facilitate fruitful ties between client and customer even after the sale has been initiated and is successful. It is necessary to keep in mind that this strategically important area involves direct and distinct interaction with the customer. This service plays a pivotal role in the functioning of the enterprise, and in uplifting the efficiency of the company in general. It is also key to promote revenue-enhancing initiatives giving substantial impact on customer satisfaction and consequently on the repurchase rate of your products/services? With organizations moving from “customer service” to better user experience, we believe that it is all the more important to advocate for after-sales support. This can directly promote customer loyalty, which, in turn, boosts profitable revenue generation.

Our vast after-sales services range

AS icon set1

Warranty Management Solution

AS icon set1

Service Revenue Management Solution

AS icon set1

Service Parts Management Solution

AS icon set1

Inventory Optimization in Maintenance Repair

AS icon set1

Operations Solution

Implementing centralized and customizable after-sales solutions

Achieving business outcomes with better projects

AS icon set2

Generate and Maintain

Generate and maintain a customer base of retaining customers with perfect service

AS icon set2

Deliver Exceptional Experience

Deliver exceptional experience throughout all stages of the customer life cycle process

AS icon set2

Seamlessly Track

Seamlessly track as well as repair orders along with the requisite for any device repair or replacement

AS icon set2

Access Customer

Access customer & product data for any pending or existing warranties

AS icon set2

Notify Customers

Notify customers on a timely basis about any pending repair proceedings and service offerings

AS icon set2

Fully Integrate with the Commerce

Fully integrate and facilitate with the commerce platform for a holistic experience

Our key features
AS icon set3

Auto-enabling service functions with the processing of the delivery order.

AS icon set3

Scheduling warranty visits that are seamlessly created with automatic generation and based on the duration set in the product master

AS icon set3

Create a quotation that can be created by simply tagging the finished products and all the available components that will need to be fetched from the bill of materials

AS icon set3

Automatically go to rework State if an FIR (First Information Report) has been created and then commissioning the respective fields to move to the draft stage

Keep track of customers even after the sale is closed

Our process follows Industry standards
AS icon set4

Return and Exchange Handling

Our software for after sales services allows you to handle returns and exchanges in a simplified and straightforward way without much hassle, thus offering the customers of the best possible service experience. It also comes with sophisticated validation mechanisms that can fully guarantee maximum security against any sort of user errors and fraudulent activities.

AS icon set4

Repair and Claim Handling

Use our customizable after-sales service solution to implement centralized, transparent and efficient handling of all the repair processes. Customers can now proactively monitor any possible repair that comes in the way and are instantly notified via email or text message. Therefore, as soon as the status of their repair order is changed, it can be fully integrated with our existing commerce platform and can be freely accessible from a web-based GUI.

Why choose PPTS for Project Management Services

icon set4

Quality

Highly efficient business processes with promised productivity gains

icon set4

Cost-Efficiency

Promoting Flexibility and optimized solutions that enables cost efficiency upto 60%

icon set4

Data Security

Highly experienced in creating a secured system with potential cash flow

icon set4

Professional & Advanced Services

Delivering better results with perfect blend of business domain knowledge and advanced technology frameworks

icon set4

Trusted Service

Focusing on core competencies and better management of legal regulations

Ready to Discuss Your Project?